If you have a question that is not listed here, let us know.

Frequently Asked Questions

Yes, we are fully insured. If your venue requests a copy of our policy, we will be more than happy to promptly email a copy to their office.
We arrive anywhere from 45 minutes to 180 minutes before your event begins. The arrival time depends on the package you choose and the complexity of the set-up. We always leave enough time to account for any unexpected delays such as traffic or accidents.
Back-up equipment is always available at every event.

Volume is a very important aspect of every event. We would rather you ask us to raise the volume than lower it! During the event, we frequently check the room to see if the volume is at an appropriate level. We feel you should be able to have a conversation just about anywhere in the room.
We will be more than happy to play requests during the event unless otherwise instructed by the host.
All of our music is radio edited with no explicit content. Some songs have objectionable lyrics and cannot be played at all events. Your music selection is customized prior to your event with an event coordinator.

Yes, a contract is signed prior to every event. The terms of the contract are clearly defined which include our cancellation policy, party information and services being provided. The contract guarantees the client is being provided with the services they are expecting.
We accept either cash, check or credit card!  There are no hidden charges on our services.

Payment Schedule: 30% Deposit Due Upon Signing of Contract | 30% Due Six Month Prior to Event Date | 40% Due One Month Prior to Event Date.

Gratuity is not included and greatly appreciated! The average gratuity is between 10%-15% of the total fee.
1) Deposit is non-refundable.
2) Contract is valid rain or shine. Client is required to provide entertainers with shelter from rain.
3) If cancellation is required as a result of weather, there is no loss of deposit, if event is rescheduled to a mutually agreeable time and date.

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